Kate's Point of View

The Product of Creative Frustration

Fighting Aging: A Review of ERA Skincare Products

I recently received some anti-aging skincare products from ERA Ageless to test out. My contact asked me to test the products for one week and report out using before and after pictures. One week! To assuming I would see differences in only one week had me intrigued.

I was using the ERA Starter Kit, which includes:

  • Firm & Lift Eye Cream
  • Firm & Lift Eye Serum
  • Concentrated Age Defense Facial Serum
  • Intensive Age Defying Moisture Cream
  • Complete Renew & Recharge Elastin & Beta Carotene Mask
  • Repair & Restore Facial Peeling Gels

I view myself as a challenge to any skincare products. A lot of things make me break out in hives and it’s hard to say why – perfumes, dyes or maybe just weird skin. (I’ve also been diagnosed recently with cradle cap, or seborrheic dermatitis, on my face and scalp, which adds additional complications.)

ERA touts its products as being natural, using natural botanical oils to reverse and slow down signs of aging. Using products that don’t include harsh chemicals increases the chances that my skin won’t freak out.

In addition to the ERA products, I’ve also been using a Clarisonic brush and prescription face wash for my seborrheic dermatitis.

After having used ERA Ageless skincare products for one week, I can say with absolute certainty that my skin looks great. I have had no hives or breakouts (I know … I set a low bar). If I’m being honest, I’m not sure my skin looks younger exactly, but it’s more consistent and brighter looking and feels softer. I’ve been using a lot less makeup, which is always my indicator that I’m feeling more confident about my skin.

Some pros to the whole set of products is that they were all very easy to use and apply, including  the peeling gel, which I think sounds scary. Everything went on so light that I didn’t feel like I was wearing multiple layers of stuff on my face, even if I was. This was fast to apply and an easy step to work into my routine. I experience no cons. Truly.

Here is a before and after picture:

My before and after pictures, showing the difference of one week of using ERA Ageless antiaging skincare products.Like I said, I’m not sure if I look younger … and I definitely think my selfies are super awkward-looking but I think my skin looks better and I like the ERA Skincare products. I’d definitely recommend this set of anti-aging skincare products to others and especially to people with sensitive skin.

I received the ERA Starter Kit for free from ERA Ageless. All opinions shared are my own.

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55 Comments

  1. Denise

    I’ve been considering buying this but have found no reviews of anyone who has actually purchased the product. Only reviews from people who were given a free starter kit to review. Have you continued to purchase the products and use them after your starter kit ran out? How long did the products in the starter kit last?

    Thanks

    • I personally did not buy the products afterwards. Frankly, they are out of my price range. I did like how they worked, but have been pretty equally satisfied with less expensive drugstore products.

      • Tonya Tate

        I recently was introduced to these products while in Charleston SC. Loved the way my skin looked (esp the wrinkles around my eyes!!) but the price was way too far out of my range (the salesperson went from $700 – $350 in a matter of 5 minutes). So you say you have experienced similar results with less expensive drugstore products? Do tell please – I need help with crows feet badly!!

        • Maybe I’m just lucky… As long as my skin can tolerate them, I’ve had okay luck with all drugstore products.

    • L sands

      I was stupid enough to buy it at the Calgary airport. What they test on you is not what you walk out with I went back and insisted on the sample instead of boxed and he kind of panicked. The reviews from people who
      Bought online are quite negative. Thought I was too old and wise to be suckered. Ech

      • CAV

        Hi !
        Had similar experience, bought products (exorbitant price) and what was told is not what products contain. Was suckered in buying products by aggressive and bully sales person. Went back to get refund and was told no refund only exchange ! This was on Feb. 22, 2016. Looking for similar experiences as mine.

        • Joy

          had exactly the same experience: aggressive and bully sales person who entice you with free soap bars.

          • Suzi

            Ha! I had the same experience. My head was spinning. First I was asked to sample a tea, then given a soap sample and then, before I knew it, I’m in the back of the store having 1/2 of my face de-wrinkled. When I didn’t buy it, the sales person would not put the product on the other half of my face. Well, at least half of my face was young looking for the rest of the day!

        • Lynn

          I kept asking if the products had any guarantee and if I wasn’t satisfied, within 30 days, could I return my purchase for a refund? The only answer this bullying sales girl would give me was, “you will love it”. That was the first big red flag for me. Second red flag was that she went from $1750 down to $300 within a matter of 10 minutes while she tried to persuade me. Sorry, but no product can be that good or we would be hearing about it all over the place. So glad I didn’t get scammed!

        • Tamy

          Same happened to me last year !
          They forced me to buy it! And started putting it in a bag without me wanting it! I felt so bad! When I searched about it .. All what you find is a website ! No clear ingredients no clear manufacturer no clear country of origin!
          AND it’s extremely expensive. I was scared to use the products as i didn’t find country of origin.

        • Valerie

          I was billed at the Calgary airport by Ali. Really felt bad afterwards for being suckered and still do!

        • barb

          same here. what was put on me in store is not what I got at home.

        • barb

          yep!

      • Tee

        I also purchased at the Calgary Airport. I felt pressured to the purchase with all the sale. The product i liked most was the collagen in a tube; however, you think your getting a full tube when only it maybe 1 gram for 700.00

      • Janet storms

        Yes same thing happened to me at St Armand’s Circle in Sarasota, Fl. What he put on me wasn’t the same thing I walked out of the store with! I ended up with 2 fillers, Day moisturizer, and a toner for $450! I to am not easily persuaded and kept telling him I’d think about it, but he kept adding products and I was scammed into buying it. Loved what I saw there but not at home. Buyer beware!

        • barb

          that’s where I bought it and it does NOT work at home like it does in the store. clearly different products are used in the store.

      • barb

        exactly my experience.

    • Barb

      Hi Denise.

      I have been using these product for over 6 months. I absolutely love the Facial Serum and the moisturizers. I love them and see and feel the difference of a high end product. I have large pores and very oily skin and love love love the Facial Serum. It is the first product I have found that keeps me oil free and minimizes my pores. The Eye products don’t seem to work well for me, but I also like the masks. The ERA Ageless products are more expense, but well worth the price.

      I hope this helps.

      • Mohamed Jamal Iqbal

        I was introduced by sales lady at sun city ,Singapore about ERA skin products , the demo was good.
        I purchased 2 sets and using all , and I found good results.

        Prices are very much happy comparing other reputed brands including Sheshido,Japan and wish to hear reasonable price.

    • Camille

      I was in a store in st Armand’s square in Florida, and had a gentlemen apply this product to my face. I couldn’t believe how great my skin looked. Bought the product. Got home and started usingthe product. So very disappointed. I do believe they use something in there store to puff up your skin. This product I took home is not what they put on me in the store. Feel like I was scammed.

      • Millie Manzanares

        Thank you for your review. I was just at this store and thank God I was able to run away with the excuse that I needed to talk it over with my husband. I started doing research and came across your review and another person before you Thanks again

      • Amy

        I was there last week and the nice looking man was very pushy and couldn’t answer my questions. I basically had to push him out of my way to let me leave. I knew it was a scam by his pushy sales. Im sorry you were scammed. I walked around the rest of the evening with half of my eye make up off. I asked my kids without telling them and they picked the untreated eye. Ha. Bless your heart. That’s a lot of money to get scammed.

      • barb

        that’s where I got fake product put on me too. not what you end up with at home for sure. the eye product was silky and worked immediately in the store. at home it is chalky and makes the wrinkles even worse.

    • Marjorie

      I have purchased the products..I have invested $3500 and I don’t regret it. I love all of it! I have the C&E facial serum, neck serum, eye serum, pure collagen eye contour lift pads, elastin beta carotene mask, truffle infusion thermal mask, facial cleanser, and the face lift kit. Worth every dollar!

  2. Kathy Hawkins

    I was bullied by an aggressive salesman in Sarasota, Fl. Bought the facial cream. Was instructed to use it once a week. Got home and looked at it and it says ‘daily moisturizer’. What the heck! Have I been scammed?

    • Arlene

      I probably bought the same product at the same store in Sarasota. He told me the same thing about usage – once a week while the product label said daily. I’ve been looking online to get some clarification, which I haven’t found yet. I have not opened the product because I’m considering trying to return it based on the mixed reviews. Do you have any additional feedback?

      • barb

        you cannot return it, except for an exchange. NO refunds.

    • barb

      exactly what I found, too!

  3. Sandra

    Also bought some at the Calgary airport the sales girl said she was from Los Angeles but the phone # she gave me if I had questions was Calgary. Think I was crazy to pay $200. for it but she was convincing.

  4. Rosemary

    Interesting comments. Very persuasive salesman – same story over and over amongst these reviews – also very expensive product. But sometimes you do get what you pay for and the product certainly feels very good during the in store trial. I agree the info on the containers is not the same as the info given by the shop assistant. However my problem is that the shop has disappeared. So, I buy the product including two free facials and now there is no shop in which to get the facial. I would not recommend this product as it feels like a scam waiting to be uncovered.

  5. Linda

    I had the same experience in Sarasota. The sample they used on my face is NOT the same product I spent way too much money for. Total scam

  6. Karen

    Read the comments and am really confused. I have been using a complete line of daily products as well as the ones for one time a week for the last two weeks. Results are amazing!!!! Was considering neck lift but no longer. Can’t wait to see results in 6 months.

  7. Maureen

    I spent about $2500 at the Calgary airport. Very aggressive and manipulative salesman. I haven’t used products and am trying to find out if once I start ethey facelift regimen, will my face collapse after the 24 treatments. I wish I hadn’t been so gullible. They target their victims?

    • Valerie

      Same thing happened to me. The salesman was very aggressive and a bully. Stay clear of ERA at the Calgary airport. This was over a month ago and I still feel bad about not being more assertive and not spending so much money on a worthless product.

      • JB

        My vacation Scam! Thought I was smarter than that!

        My first red flag was the product I returned home with was not the same texture as the product demonstrated in the store. I feel the product and results were misrepresented.
        I must give kudos to the sales team. Their performance was brilliant!
        Sorry it cost me so much for the show. Save yourself some disappointment and spend your money on dinner and a theatre performance. You’ll feel much better!!!

  8. Lena

    Thank you for saving me… I decided not to buy after reviewing this plus in the back of my mind scam was screaming the whole time they were trying to sell me.

    Can anyone recommend a good company ??

  9. Susan

    Era are the most wonderful products I have seen in a long time. I bought them in St.Armands and I feel a drastic difference in my face.I had a wonderful saleswomen show me the eye gel and eye serum and I see a difference and feel it to in the first two weeks.The facial cleanser also has a very nice touch to it and I personally am satisfied,it’s a lovely product and I will return to get more.

  10. Marie Flynn

    These people are total SCAM artists. Although their product may have some merit the prices are so grossly exaggerated that it’s a wonder anyone buys it.
    These con artists rely on their high pressure sales tactics to sucker people in to giving them money.
    We were walking by the store at Cross Iron Mills mall just north of Calgary with my 85 year old mother in a wheelchair. They went straight for her with offers of free chunks of soap and a promise that she would look 20 years younger. Of course an 85 year old senior will listen and talk. They lured us into the store with ridiculous promises of guarantees to remove wrinkles thereby making us look younger.
    Once in their trap they performed several different applications on all of us with their products. These people are good at what they do with their demonstration tactics, it appeared the products do help and make us look better but once you find out the price, watch out!
    But putting that aside, their high pressure conning and persuasive tactics are nothing short of totally appalling.
    We got conned for about $750. after they started out at over $2000. and came down when we resisted.
    They told us the Hollywood movie stars use this stuff and told us lie after lie after lie. They are very convincing!
    When we balked at paying these super over inflated prices they actually got offended. We should have just walked right out and tried to.
    These people are horrible! Preying on an 85 year old senior is disgusting! These idiots set her back financially for over a month as she is on a fixed income.
    The store in Calgary Alberta that we were at is no longer there. We walked by yesterday and it’s gone. Good riddance to these criminals. They should be kicked out of the country and forever banned from ever setting foot in Canada again. Market Place ( a Canadian television program which exposes scams) should do a program on these people.

    • Rosemary

      This is such a familiar story. They are so good at what they do. And then the shop just disappears so you a) can’t return the product, b) can’t ask questions or get follow up advice, or c) can’t purchase more (if you loved it and are crazy!!!), and d) can’t get the free facial you had booked in.

      Carry on walking – do not stop.

    • Valerie

      Same thing happened to me. The salesman was very aggressive and a bully. Stay clear of ERA at the Calgary airport. This was over a month ago and I still feel bad about not being more assertive and not spending so much money on a worthless product.

  11. Susan

    I bought pretty much the whole line while in Sarasota, I love it! Yes I do use it more often than they recommended, and they were a little pushy. Still glad I spent the money! I’m 51 and my skin looks amazing!

  12. Dan

    I transit through the Calgary Airport once per month. During my last trip I was lured into the airport ERA outlet by a young lady with Spanish origin. Since I never impulse buy a product I’m unfamiliar with (but had the time to be indulged), I let this pretty young lady apply her products on my face. Whether it is a different product than what is sold, I thought it worked well, and quickly. I thought the price was ridiculous, and like others, quickly saw it cut in half when I resisted. However, as others have done, there’s enough questionable practices to make one nervous, and given my pre-disposition not to buy unknown products, I excused myself, thanked the young lady and took my little bar of soap.

  13. Anita Andreen

    I was also rooked into this at the Calgary airport while I was waiting for my flight. I started using the products but do not see the same results as I did when the girl was showing me her products. My bill was rather large and I do feel I was taken for a ride. I will say though that the people there are very skilled sales people who do not take no for an answer. Live and learn I guess as from what I hear there is no return policy. One should be careful I suppose but I guarantee it won’t happen again.

  14. Lori Scott Lowery

    I too had a similar experience while in St. Armand Circle in Sarasota. They have not one but 2 stores across the street from each other . These sales people are like a well oiled machine. They lured me into the store with a tastey little drink while a man targeted my husband about real estate outside the store . The friendly sales girl originally from Barcelona ( same girl who worked in Calgary) used the same tactics as described above. I had to be very firm but managed to leave having purchased only one product telling her it was out of my budget. I left there realizing what had happened but feeling good that I hadn’t spent even more . If you can’t afford these exorbitant prices, I strongly suggest you don’t engage when you pass by their store. These people are slick …..

  15. Julie

    I just was conned this evening by the same young lady of Spanish origin in St. Augustine, Florida. She was very high pressure and told me she had just moved from Canada three days ago. I ended up walking out with the starter kit for 63 dollars and I wish I had just walked out. My only consolation is that I was able to show my son what a con artist is- and I have wasted that much on makeup before.

  16. Disappointed and broke

    I too was lured into the store by free soap samples and a pushy salesgirl on St George St. In Saint Augustine on Monday I intend to return it on Saturday. Not the same results as in the store. I bought it for puffy eyes. Put it on one eye as they did in the store and asked a friend if she saw a difference as I saw in the store. She did not and neither did I. If I don’t get a refund (which I am very doubtful) I will picket the store and discourage anyone from buying their products.

  17. Melody

    I bought it in Key West- at least the serum /Bionyx and starter kit together was $250- nice sales lady and I approached her after a pushy salesman at another store did one eye. It does reduce puffiness and immediately works- cheaper than Botox and without all the side effects! Probably a bit of a scam – but it seems to work and I have not ever splurged on high end products – so will keep using until it is gone- eyes look prettier in pictures now!

  18. S Scopie

    Just reading these reviews. Sure wish they were in over a year ago.
    I also bought $500 worth of products at the Calgary airport that worked wonders in store. But when using them at home I see no difference whatsoever.
    Total scam.

  19. Angel Harper

    They really pressure you to buy this product.
    I wished I looked a review before I did.
    I do think it is something you should use daily if you want to see any results.
    Thanks for sharing your experience

  20. Bonnie White

    Yes their sales associates are slick, know how to close a sale. I like most of you allowed myself to be pressured into the purchase. I coukd see the results. Was it a different product? I don’t know because im travelling and won’t open the packages until Im home.

    This experience remibds me to employ these strategies when I’m feeling vulnerable or unhappy with your appearance:
    1) no cream is magical and reversing aging to extent I will want
    2) when they say the sale only lasts tomorrow, say too bad, I’m not prepared to make purchase
    3)dont take the soap and dont answer their question
    4) always check the terms and cinditions before a purchase
    5)accept that I can learn from poor judgement to not repeat same mistake.

  21. Lucy Kane

    I also was lured into the Sarasota store but I am pleased to say that while the young man was very aggressive and tries to sell you anything he can, I chose two items after I saw very impressive results in the store. I was with a friend so we carefully examined each other’s results after being applied in the store. I have used the items as directed and I have had friends question me about having botox, or surgery. I can see a marked improvement and so do others. Apparently I went home with the same thing they put on in the store.

  22. Ineke Luberti

    Ineke (67 year old, the Netherlands).
    I was being invited in the ERA store in the Amsterdam Kalverstraat in The Netherlands yesterday. I was surprised about the visible effects of the products used at the right side of my face, eye and mouth were treated. Reading your comments I can only be happy that I told the girl that I needed time because of the prices. She gave several options by adding products for the same amount of money and even a customercard because I am retired. It was half an hour before closing time and the offers were only for Eastern Sunday she told me repeatitly …………..I am happy I did not return to the store.

  23. barb

    I filed a claim against them with the BBB and got results. The store called to offer me a full refund. I am going into the Sarasota store tomorrow. Will post my results. It should be interesting.
    The follow up, if I have any trouble, will be to file a claim against them for fraud (selling a product and using something different in the store) with the FL state attorney general’s office and the Federal Trade Commission. That always gets results!
    Plus, if you contact your credit card company and explain what happened, they should refund the money to your card and then go after the store. At least that is what Chase does.

    and… if you bought or were hassled at the St. Armand’s stores, contact the St Armand’s people at dir@starmandscircleassoc.com. They have had many, many complaints and are trying to get them out.

  24. Barbara

    While on vacation in Florida I visited St. Armand’s Circle in Sarasota — a great place to shop and dine. However, I also was foolishly roped into the ERA cosmetic store by a VERY convincing salesman (of course he offered free soap samples and drinks.) He was this super fast talking (like the medicine men in the old movies) who gave me the ‘in store’ half face treatment and yes it felt good. It was such a whirlwind sale– super pressure to say the least. I have not as yet used the products I purchased (to the tune over over $1000.) since I’m waiting to hear about the claim I filed with my bank against these hucksters. More on that later. Anyway from the reviews I’ve read the products you buy are NOT the same products that were used in the store. I dread trying them and finding out this to be true.

    These people are so clever– you know the interesting foreign accent— the handsome skinny model type salesman, touting the amazing product — better than a facelift– I don’t think so! Anyway I enjoyed the rest of my stay and when I finished my travels I researched on line and didn’t learn too much other than the products were ultra expensive– and yes there are alway people who are satisfied but are they verified reviews?? Along with the ERA products I bought in Sarasota was a ‘MASK'( assuming it was under the ERA label) but it was not. Adding insult to injury– this non-ERA product sold to me was was also offered on line $200 LESS! That portion of the sale was a total misrepresentation. It was also terrible the way the salesman marked up ALL MY PURCHASED PRODUCT PACKAGES IN BLACK INDELIBLE MARKER so as not to return them. To boot, his instructions marked on the boxes were totally different than what was printed on the boxes by the manufacturer i.e,use once a week vs once a month. Now, you’re pretty vulnerable sitting in a tony St. Armband’s store with goop on half you face and jibber jabber going 100 miles per hour. Ya feel trapped! Don’t be afraid to send back these products even if they’re marked up in doo doo. You have rights as a consumer. If you go to your bank and fill out a dispute form on a product you sent back and have proof of doing so the bank (credit card company) will go to bat for you and get your money back. They will then go for the vendor.

    It gets worse. I got the free facial offered in ‘their’ other store across the street from where I bought the products. I was still being the perfect sucker. After the facial it was yet another very hard sell for me to buy an additional FACE MASK PRODUCT. It would have cost over $2600! I could barely escape out of there. Mr. B my beauty ‘consultant’ was not very happy about my fleeing the place. So I walked around Sarasota looking like an idiot without makeup on half my face. Of course I got back to my condo and thought what the hell did I do. Being on the road for several more weeks I finally found out what the hell I did do when I began doing some research on line.

    Do not despair. Go for these people. They are clever in that they hawk their wares in vacation places where you’re relaxed and having fun and yes have a few bucks to splurge. The Calgary airport sounds like another good scam spot– you’re in and out of there (unless you live at the airport). I say nothing bad about the ERA products since I have not used them (other than the store half face dumb thing I got) as yet and cannot offer an educated personal opinion. I am waiting to hear about the claim I filed. Yes, even the BBB is a good place to report these people. In fact these high pressure salespersons may be giving the ERA name the worse representation possible. I even wrote to them but did not get an answer. The classy St. Armand’s Circle or the Sarasota Chamber of Commerce has to get rid of this circus store (there’s already a Ringling down the road). Write or e-mail them as suggested by another reviewer or got to your credit card company and file a dispute form. Good Luck.

  25. Barbara Sliwinski

    I don’t know what you mean by ‘awaiting moderation’. Please advise and send your answer to my e-mail address.

    Thanks!

    Barbara

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